Privacy Policy for Equinox Brews

This Privacy Policy describes how Equinox Brews collects, uses, and discloses your personal information when you visit or make a purchase from our site, equinoxbrews.ca (the "Site").

Information We Collect

We collect information about you in a variety of ways when you interact with our online platform, equinoxbrews.ca.

Personal Information You Provide to Us

We receive and store any information you knowingly provide to us when you visit our site, create an account, place an online order for coffee, teas, or snacks, or communicate with us.

• Contact Information: Such as your name, email address, phone number, and shipping address when you place an order.
• Account Credentials: If you create an account, we collect your username and password.
• Order Details: Information related to your purchases, including items ordered, amount paid, and payment method details (though we do not store full credit card numbers on our servers).
• Communications: Any information you provide when you communicate with us via email or other channels.

Information Collected Automatically

When you visit our site, certain information is automatically collected from your device.

• Usage Data: Information about how you interact with our site, including pages viewed, links clicked, and features used.
• Device Information: Such as your IP address, browser type and version, operating system, and unique device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect for various purposes to provide and improve our services, including:

• To Provide and Maintain Our Services: This includes processing online orders for our coffee, teas, and snacks, managing your account, and providing customer support.
• To Improve and Personalize Your Experience: Understanding how you use our site allows us to enhance its functionality, showcase relevant coffee offerings, and tailor menu suggestions.
• To Communicate with You: Sending order confirmations, shipping updates, and responding to your inquiries.
• For Marketing and Promotional Purposes: If you opt-in, we may send you newsletters, special offers, or information about new products or seasonal items. You can opt-out at any time.
• To Ensure Security and Prevent Fraud: Protecting our site and users from unauthorized access, fraud, and other illegal activities.
• For Legal Compliance: Fulfilling our legal obligations and resolving disputes.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, such as payment processors for online orders, and website analytics providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with your explicit consent.

Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights, including:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

Third-Party Links

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Security of Your Information

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. However, no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By mail: Equinox Brews, 223 Lytton Boulevard, Toronto, Ontario, M4N 1L6, CA